
We all know by now that Google's new (currently beta) service, 'Google Voice', is pretty neat - it allows you to have a single number that rings all of your existing lines. We just wanted to point it out as a great potential business tool. If you are starting your business, have a cell phone, but don't want to give that out to a bunch of strangers - then put in for a Google Voice invitation. Even if you don't have 2 or more phones you want to ring, it can easily be used to mask your personal cell phone number as you add a bunch of other features such as voicemail transcription, free SMS messaging, and assigning rules to particular groups/call screening.
If you have your own business, you more than likely have a BlackBerry, iPhone, or an Android Device. Both the BlackBerry OS and Android already have Google Voice apps. These allow you to dial out using your Google Voice number so the receiving caller sees the number they know. The apps also allow you to send and receive SMS text messages. There's a bit of a snag with the iPhone app, so we'll see where that one goes.
The one question that many people aren't asking is, 'Is Google Voice reliable enough for my business?' Well, at the moment, the hard truth is that the experience isn't trouble-free. As frustrating as phone companies are, they do connect calls reliably. Personally, I've had issues with Google Voice - some calls coming from Verizon Wireless phones were receiving a message telling them that they were calling a non-working number. I've been talking to friends when Google Voice has prompted them for a 2-digit code in the middle of a conversation. Little issues like these tell me that it's not ready for prime-time use yet, but it's an impressive start.
It should be noted that you can get a phone number from a variety of places online - one with the intended function of call-forwarding exclusively. However, watch the fees for these numbers. Many of the phone numbers you can get online (including the Skype's) will charge you forwarding fees per minute. Yeah, that's right, per minute.
So score an invite to Google Voice, test it until there's nothing left to test, then decide whether or not it's right for your business.
Check out Google voice here and submit a request for an invite here.